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FAQ

Frequently asked questions

Below you will find the answers to the most common LotusGrill FAQ

General questions

What makes Lotus Grill different from other BBQs?

Lotus Grill is simply the best portable BBQ Grill. Whereas regular charcoal BBQs can take about 40 minutes to reach the optimum cooking temperature, the LotusGrill, with its innovative fan system can be ready to cook in 3-4 minutes providing simply the best small charcoal bbq in NZ.

The LotusGrill's fan is powered by AA batteries (the original set of batteries are included in your purchase price), which means that you don't require gas or electricity to run your LotusGrill. The fan can be adjusted which means that you can control and adjust the cooking temperature effortlessly. The LotusGrill is easy to dismantle and most parts can be cleaned in the dishwasher. A LotusGrill can be picked up easily, even when lit as the outer bowl will not get hot, and it weighs just 4kg. The 'bellows' airflow system means that because the charcoal burns very quickly, smoke is prevented. LotusGrill comes in a range of colours, and each comes with its own carrying bag which is included in the purchase price. There are also many accessories and spare parts should you need them. Finally, it comes with a two-year warranty against manufacturing defects (with original proof of purchase).

Why would I buy a Charcoal BBQ instead of a gas BBQ?

Charcoal grills are generally more portable than gas grills. Charcoal burns hotter than gas. Since you can't dial down the heat, you can leave areas without briquettes to control the temperature. This allows you to sear your protein and then allow it to finish cooking in the cooler area get the genuine smoky barbecue flavour, nothing substitutes charcoal. Charcoal is a natural product and the amount used in a LotusGrill will cost about NZD1.40 each BBQ, therefore it is not only cheaper than gas but there is no heavy bottle to carry around.

What is the dial on the side of the Lotus Grill?

Due to its innovative design, the LotusGrill® has an internal fan that draws air inside speeding up waiting times and reducing smoke. The fan is battery operated and the temperature of the LotusGrill can be changed by using the dial, thus helping eliminate food burning as can happen with conventional BBQs.

How long do the batteries last for?

The LotusGrill® runs on standard AA batteries and the batteries supplied with the initial purchase will last approximately 40-60 hours. Replacement battery run time will differ depending on the quality of batteries used. You can use rechargeable batteries in your LotusGrill®.

How long do the mesh containers last?

These mesh containers are the part that holds the charcoal and so these are put under considerable amounts of high heat. The mesh containers should last a long time however should you need to replace them, this is a spare part that can be purchased. Please note that the inner mesh container is considered a consumable part and therefore should it need replacing due to wear, this would not be covered by the two-year warranty.

Can I get spare parts?

LotusGrill® offers many spare parts including the inner mesh container, replacement bowls, and grills. There are also lots of accessories available.

Assembly

How do I assemble my Lotus Grill

When you purchase your LotusGrill® it will be preassembled however you do need to remove any protective packaging. Before your initial use, you will need to insert the batteries provided into the compartment on the base of the LotusGrill®. When you attach the grill section to the main body of the LotusGrill®, make sure that the loops are lined up with the side clips. Please note that you can cause damage if you try to fasten the grill to anywhere other than through the loops.

Fuel

What fuel does Lotus Grill use?

We recommend natural hardwood charcoal which can be purchased from any LotusGrill® stockist, hardware store, or your local BBQ supplier. The better the quality of the charcoal the better the taste and the lower the amount of smoke will be produced. LotusGrill does not recommend heat beads as the LotusGrill® was designed to be used with hardwood charcoal.

How do I light my Lotus Grill?

Inside your LotusGrill, there is a lighting plate underneath the charcoal inner mesh container; pour 2- 3 capfuls of fuel lighter gel on this plate. Once you have turned the fan on your LotusGrill you can light the gel and place the filled charcoal container on top. Lighting gel is available from your LotusGrill stockist TANZ products online @ www.tanzproducts.co.nz.

When I light my LotusGrill®, there is some smoke. Is this normal?

Sometimes there can be dust residue on the charcoal which might create a small amount of smoke to start with. As soon as the LotusGrill has settled down there will be virtually no smoke, hence the LotusGrill has been called the 'smokeless grill.' It is possible you will find that fatty foods can cause a quick puff of smoke however this will be short-lived and minimal. If you clean your LotusGrill regularly this will reduce the risk of fat flare-ups.

Can I top up the charcoal in the internal container while it is cooking?

You can top up the charcoal basket whilst your LotusGrill is cooking so long as you turn down the fan and remove the top of the mesh container using suitable implements. Once the top is removed add some charcoal pieces and then carefully reassemble, turn the fan up again and after three minutes the LotusGrill will be ready to continue cooking at your optimum temperature. Refilling the charcoal pieces will significantly lengthen the duration of the cooking time.

Is LotusGrill the same as Kool Grill as advertised on TV Shop?

No, the LotusGrill is German designed and manufactured in Vietnam. LotusGrill is known as the Original Portable BBQ Grill. There are other models out there but not as well designed or manufactured as the Original LotusGrill. LotusGrill is not a Weber BBQ, its far more portable.