Shipping and Delivery Information
Everything You Need to Know About Delivery Cost
We offer FREE delivery to anywhere in New Zealand for orders over $50 in value.
For orders under $50, delivery is a flat rate of $4.50
Overseas? See our section below titled "Overseas Customers".
We process orders in 1 day, and the typical delivery time is an additional 1 to 4 business days. We dispatch orders from either our warehouse in Auckland or Paeroa.
Here are some typical transit times:
Auckland to Auckland 1 to 2 Days
Paeroa to Auckland 1 to 2 Days
Auckland to Hamilton 1 to 2 Days
Paeroa to Hamilton 1 to 2 Days
Auckland to Wellington 2 to 3 Days
Paeroa to Wellington 2 to 4 Days
Auckland to Christchurch 4 to 6 Days
Paeroa to Christchurch 3 to 6 Days
Rest of North Island 2 to 4 Days
Rest of South Island 3 to 7 Days
Carrier & Tracking Details
All orders include tracking, and New Zealand Post is our preferred carrier. We'll email you the tracking details on the day we ship your order. For some bulky goods - such as LotusGrill XXL Garden BBQ . We use a variety of Local Direct Express Freight Companies all under Direct Delivery mode.You will be advised of shipping and carrier details upon dispatch.
Add a Delivery Note
You can add a brief (maximum ten words) delivery instruction at checkout, if you want to. Such as 'leave at front door if not home'. See the 'Delivery Note' field when entering your delivery address. Deliveries are usually made during business hours.
100% Risk-Free Ordering
All New Zealand and Australian orders include transit insurance. This covers loss or damage of the goods by the delivery company. All you need to do is enter a complete and correct delivery address at checkout.
- Australia - flat rates apply based on weight range
- 0.1 to 5 kg $25
- 5.1 to 10 kg $35
- 10.1 to 15 kg $60
- 15.1 to 20 kg $75
- 20.1 to 32 kg $125
- above 32 kg - price on quotation basis.
- Rest of World - Service is currently not avaliable.
Click 'Add to Cart' and follow the prompts for details. If your order is bulky or heavy, you'll be asked at checkout to contact us for a quotation.
Freight Forwarding: Alternatively, we can deliver to your freight forwarder in New Zealand. Enter your freight forwarder's address at checkout, and you'll get access to free local delivery.
Duties & Taxes: If you do not live in New Zealand you may be responsible for local taxes on import.
Can I pick up my order?
Yes, our warehouse does facilitate direct pick up of orders. Pickups can be arranged so as the purchaser collects goods. Official Government issued ID must be produced at pickup. No 3rd party pickup can be arranged.
Additional Queries on Shipping ?
Please reach out to us via email email@example.com. We typically answer within 24 hours of enquiry.